Frequently Asked Questions
Updated jan 4th 2021
How come I can't find my ring size?
Jewels are not cast to order at this point, meaning I'm only able to keep a select range of sizes in stock. Rings will be available in all sizes again once the logistical challenges brought by covid settle down. If you would like to request a ring size please get in touch for an estimate on casting and shipping time.
How come I can't find --insert jewel name--?
Please see above :) It's my ambition to keep all pendants and earrings in stock and available but there will be lapses between casting.
Regular FAQ below.
My art prints are currently still sold on raintower.etsy.com -- They will be here soon though!
Can i order a larger or smaller print than the options listed?
Not at this time, sorry.
Can you sign on the front/back/not at all?
By default all prints are signed on the back and not numbered. They can be unsigned or signed on the front as well, just input your wishes in the ‘notes to seller’ box at checkout!
Will you be creating garments again at some point?
I'm not sure -- I love designing and sewing but at this point I'm so deep in art and jewel design that I don't have time for it.
Do you make plus or petite size garments?
I take very few custom orders at this time. For the most part, what you see in the shop is what you get - but I'm always happy to discuss and try to accommodate all sizes. Please contact via email.
How do i know which size to pick?
My garments follow standard european sizing and most of are made with soft and stretchy material. If you are unsure please contact me and ask for measurements.
Do you make custom alterations to your garments?
Not at this time.
Do you create custom garments for special occasions, such as wedding dresses?
Not at this time. I'm honoured to have created wedding dresses and other items for special occasions in the past. Thankyou!
I saw a design by you on social media or in the ‘sold’ category, and it is not available in your shop. Can you make it for me?
At this time, probably not. Please see above. I do make exceptions depending on time and workload so you are always welcome to send an email if you like :)
I’ve received my order and the garment doesn’t fit.
As long as the garment hasn’t been worn (only tried on) and no more than two months have passed since the shipping date we are happy to give you store credit or refund your garment. It needs to be returned in mint condition first. Please see our policies.
SHIPPING & PAYMENT
When will my item ship?
In stock items ship within 7 business days. This includes original, ready to ship garments, one of a kind jewels, most prints and most pendants. Jewellery and prints is sometimes out of stock and take longer. This especially goes for rings as we have sizing to consider. Jewels that aren't in stock upon purchase take 4-5 weeks to cast and ship. Please email firstname.lastname@example.org if you'd like to check shipping times for jewellery.
Will i be notified when my item ships?
Yes! You will receive an email.
My item has shipped, when will it reach me?
1-3 business days within sweden, 3-7 business days eu, 5-10 business days international. Please be advised that these are approximate shipping times — customs sometimes holds on to packages and there is nothing we can do about it. this can cause additional delays (especially to the US) of several weeks. This is fairly rare but not unheard of. High summer and holiday season also slow down shipping times.
Do you have a tracking number for my order?
Yes, if you selcted "insured shipping" at checkout or your order total is over 500 USD. The standard shipping option is non-trackable but still very safe -- delayed packages do happen but lost or returned ones are extremely rare. Please be patient with international mail.
Do you combine shipping for separate orders?
No. If you would like shipping rates combined please purchase your items as one order.
It's been less than a month since my order shipped and I haven't received it.
Please be patient. We do not have any power over the post office and delays do, unfortunately, occur. Lost packages are extremely rare so in 99% of cases it's just a matter of waiting. We understand this isn't ideal but there is nothing we can do and truly appreciate your patience!
It's been more than a month since my order shipped and I haven't received it.
Please contact me asap. It's likely that your order is stuck in customs or has been returned to us. It's still very unlikely that it's been lost :)